Delivery policy
1. General provisions
This delivery policy applies to all purchases made in the SIA "Feraks" online store www.ferax.lv. It determines the procedure, conditions and costs of delivering goods.
2. Minimum order quantity
The minimum order amount is 10.00 EUR (including PVN) + delivery fee. Orders with a total amount below this threshold will not be processed.
For orders over 30.00 EUR, delivery is free of charge.
3. Delivery methods
SIA "Feraks" offers delivery in cooperation with Venipak Latvia – a reliable logistics partner with fast and safe delivery throughout Latvia.
Available delivery solutions:
- Delivery to the specified address by courier;
- Receiving at a Venipak parcel machine at the customer's choice. (Parcel lockers can receive shipments that do not exceed 41 cm x 39.5 cm x 61 cm or 30 kg in size.)
- Self-pickup of order – free pick-up at our office: Meldru Street 1, Liepaja, Latvia, by prior arrangement.
4. Shipping costs
Shipping costs are automatically calculated at the time of ordering based on the shipping method and address.
Shipping costs may vary depending on the volume and weight of the order.
5. Handling of undelivered shipments
If the courier is unable to deliver the shipment, a repeat delivery attempt will be made or the shipment will be redirected to the nearest parcel terminal (depending on the situation). If the shipment is returned to SIA "Feraks", the customer can request a re-delivery, covering the delivery costs again.
6. Contacts
For questions about delivery, please contact us:
- Phone: +371 63481120
- Email: info@ferax.lv